New Research Reveals Paradigm Shift in Customer Experience
New research from Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact on how people and brands interact.
The worldwide server market continued to grow through 2017 as worldwide server revenue increased 25.7 percent in the fourth quarter of 2017, while shipments grew 8.8 percent year over year, according to Gartner. In all of 2017, shipments grew 3.1 percent and revenue increased 10.4 percent compared with full-year 2016.
Regional results were a mixed bag. North America and Asia/Pacific were particularly robust demonstrating double-digit growth in revenue (27.6 percent and 35.1 percent, respectively). In terms of shipments, North America grew 9.7 percent and Asia/Pacific grew 21.2 percent.
EMEA posted strong yearly revenue growth of 19.9 percent while shipments decreased 7.9 percent. Japan grew 4.8 percent in revenue, but declined 5.1 percent in shipments. Latin America was the only region to exhibit a decline in both shipments (negative 4.7 percent) and revenue (negative 2.9 percent) in the fourth quarter of 2017.
Dell EMC and HPE were neck-and-neck in the worldwide server market based on revenue in the fourth quarter of 2017. Dell EMC ended the year in the No. 1 spot with 19.4 percent market share, followed closely by HPE with 19.3 percent of the market. Dell EMC experienced strong growth in the quarter with 39.9 percent growth. HPE grew 5.5 percent. Inspur Electronics experienced the strongest growth in the fourth quarter of 2017 with 127.8 percent growth.
Server Vendor Revenue Estimates, 4Q17 (U.S. Dollars)
Company | 4Q17 Revenue | 4Q17 Market Share (%) | 4Q16 Revenue | 4Q16 Market Share (%) | 4Q17-4Q16 Growth (%) |
Dell EMC | 3,606,976,178 | 19.4 | 2,578,181,854 | 17.4 | 39.9 |
HPE | 3,578,005,770 | 19.3 | 3,392,601,012 | 23.0 | 5.5 |
IBM | 2,623,501,533 | 14.1 | 1,732,474,861 | 11.7 | 51.4 |
Inspur | 1,260,671,411 | 6.8 | 553,514,048 | 3.7 | 127.8 |
Huawei | 1,244,283,075 | 6.7 | 1,149,813,371 | 7.8 | 8.2 |
Others | 6,253,392,745 | 33.7 | 5,369,366,683 | 36.3 | 16.5 |
Total | 18,566,830,711 | 100.0 | 14,775,951,829 | 100.0 | 25.7 |
In server shipments, Dell EMC maintained the No. 1 position in the fourth quarter of 2017 with 18.2 percent market share. Despite a decline of 12.8 percent in server shipments, HPE secured the second spot with 13.8 percent of the market.
Server Vendor Shipments Estimates, 4Q17 (Units)
Company | 4Q17 Shipments | 4Q17 Market Share (%) | 4Q16 Shipments | 4Q16 Market Share (%) | 4Q17-4Q16 Growth (%) |
Dell EMC | 582,720 | 18.2 | 562,029 | 19.1 | 3.7 |
HPE | 439,936 | 13.8 | 504,407 | 17.2 | -12.8 |
Huawei | 257,916 | 8.1 | 245,611 | 8.4 | 5.0 |
Inspur | 235,658 | 7.4 | 141,132 | 4.8 | 67.0 |
Lenovo | 181,523 | 5.7 | 220,296 | 7.5 | -17.6 |
Others | 1,499,578 | 46.9 | 1,265,169 | 43.1 | 18.5 |
Total | 3,197,331 | 100.0 | 2,938,644 | 100.0 | 8.8 |
The x86 server market increased in revenue by 23.7 percent, and shipments were up 8.9 percent in the fourth quarter of 2017. In 2017, worldwide sever shipments increased 3.1 percent, while revenue grew 10.4 percent.