IBM announced it is building an industry-first insurance platform on the IBM Cloud that aims to improve the processes and economics for new product development, underwriting, and benefits delivery.
Built in collaboration with MetLife and Majesco, the IBM Insurance Platform will feature cognitive computing, data analytics and integration and security capabilities designed to help insurers expand access to their products and capture new customers.
"Our Industry Platforms are designed in collaboration with our clients and partners and intended to dramatically improve traditional business models using deep industry expertise and advanced technologies such as AI, cloud and blockchain," said Bridget van Kralingen, senior vice president, IBM Industry Platforms. "In the case of insurance, carriers will be able to inject greater innovation and speed into their operating models, and consumers will experience a broader range of products tailored to their individual needs.“
IBM works with 95 percent of the world’s top insurers. By combining insights from those engagements, and with deep industry expertise contributed by MetLife, the Insurance Platform will help carriers better harness their expansive data sets to improve product mix and customer experience. Delivered as a service, the platform will also help insurers sense and respond to the market faster while reducing IT infrastructure and maintenance costs.
MetLife will pioneer the use of this industry-first, end-to-end digital solution, beginning with its small business customers. MetLife will have the ability to tailor and scale its benefit offerings from quote to claim. Through a new digital experience, customers and brokers will have access to a broader selection of affordable group benefits, including: life, dental, vision, disability, voluntary and other products.
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