Telefónica Tech, Telefónica’s digital business unit, announced the launch in Spain of a remote operation service with AR. It allows experts to connect remotely with technicians in the field to provide them with real-time assistance through smart devices (glasses, phones, or tablets).

Telefónica Tech’s new service, developed together with TeamViewer, allows the remote expert to see what the technician sees in the field, through a live video call, and provide the necessary indications to solve the problem on the screen with augmented reality. With this service, companies will be able to speed up manufacturing processes by up to 25% and reduce errors by up to 50%, as well as increase productivity, shorten machine downtime, and reduce travel costs and carbon footprint.

The remote operation service is also designed so that technicians can perform assembly, maintenance, repair, and overhaul tasks with augmented reality by virtually viewing step-by-step workflows, manuals, and guides with detailed instructions. This way, inspection and maintenance processes are more efficient because the expert sends the information in real-time, minimizing interruptions, and because the documentation is more accurate by avoiding possible manual errors.

“Industry needs to implement technological solutions that allow them to obtain real-time responses to minimize machine downtime and, consequently, the economic impact of downtime. With this new service, based on augmented reality, the sector will be able to optimize its processes, promote constant training between experts and technicians, and contribute to sustainable development,” said Andrés Escribano, Director of New Business and Industry 4.0 at Telefónica Tech.