IDC Evaluates Western Europe Healthcare IT Service Providers

IDC Health Insights' new MarketScape study assesses IT service providers catering to healthcare in Western Europe. The study, based on IDC's MarketScape model, evaluates nine vendors: Capgemini, IBM, PricewaterhouseCoopers, Nippon Telegraph and Telephone Corporation, Accenture, Dell, Tieto, CGI Group, and DXC Technology.

"Western European government IT executives that need to purchase IT services from vendors such as Accenture, Capgemini, CGI, Dell, DXC, IBM, NTT Data, PwC, and Tieto HWE will consider awarding contracts to vendors with specific healthcare and digital capacities to mitigate risk," said Jonas Knudsen, research director, IDC Health Insights in EMEA. "IT service providers in healthcare must master technologies such as data integration platforms, BDA, cognitive, mobile, and IoT, as well as provide consulting capabilities to design a resilient strategic road map and build and operate the infrastructure that can support agile innovation.

To build a foundation for future healthcare services and to meet new patient expectations, healthcare providers need to create an agile digital architecture powered by social, mobile, analytics, the Internet of Things (IoT), and cloud computing. Doing so will enable them to plug into evolving healthcare ecosystems and create new business capabilities, products, and services that can anticipate and fulfill patients' ever-changing needs, comply with new regulations, and trigger new business models across the patient ecosystem. In other words, healthcare providers will be able to realize an integrated care delivery model of services.

IT service providers in healthcare must be able to not only advise on traditional IT services such as operations, systems integration, outsourcing, and software development, they also need to be able to engage in business transformation services. Healthcare is changing toward an ecosystem- and patient-driven approach in which integrated care and personalized medicine will prevail as the new predominant paradigm for treatment. IT service providers must be able to deliver consulting, business model change management, and other business-related services to empower their healthcare customers to make the needed changes. Only IT service providers that have the mix of capabilities will prevail in the healthcare spectrum of the future.