AI Solution Spend by Network Operators Will Reach $15 Billion by 2024

A new study from Juniper Research has found that total operator spend on AI solutions will exceed $15 billion by 2024; rising from $3 billion in 2020. The research identifies network optimisation and fraud mitigation solutions as the most highly sought-after AI‑based services over the next 4 years.

The new research found that operators in developed regions, such as North America and Europe, would account for over 40% of AI spend by 2024, despite only accounting for less than 20% of global subscribers. It predicts that growing demand for operational efficiencies will drive operators in these regions to increase their overall investment into AI over the next 4 years.

The research urges operators to embrace a holistic approach to AI implementation across service operations, rather than applying separate AI strategies to individual use cases. It suggests network operators leverage AI to unify internal data resources and encourage cross-functional insight sharing into network efficiencies to maximise the benefits of collaboration across internal teams.

The research predicts that AI spend by Emerging Markets operators will exceed $5 billion by 2024, rising from only $900 million in 2020. It found that this growth will be driven largely by operators exploring early use cases of AI before expanding the presence of AI in their networks to include more comprehensive services.

The report forecasts that Indian Subcontinent and Africa & Middle East will experience the highest growth in spend on AI services, with operator spend in both regions forecast to grow over 550% over the next 4 years. It anticipates that operators in these regions will initially invest in AI-based Customer Relationship Management solutions that yield immediate benefits.