New Research Reveals Paradigm Shift in Customer Experience
New research from Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact on how people and brands interact.
Vendor revenue in the worldwide server market increased 12.6% year over year to $23.6 billion during the fourth quarter of 2018 (4Q18), according to IDC. Shipments increased 5.0% year over year to just under 3.0 million units in 4Q18.
The overall server market continues to experience robust demand with 4Q18 marking the fifth consecutive quarter of double-digit revenue growth and its highest total revenue in a single quarter ever. Volume server revenue increased by 17.8% to $19.0 billion, while midrange server revenue grew 30.3% to $2.5 billion. High-end systems declined 28.3% to $2.1 billion.
Tied for the number one position in the worldwide server market during 4Q18 were Dell, at 18.7% revenue share, and HPE/New H3C Group, with 17.8%, growing 20.4% and 10.5% year to year respectively. IBM was the third-ranked capturing 8.3% of total revenues. Inspur and Lenovo tied for fourth with revenue shares of 6.6% and 6.2% respectively. Dell led the worldwide server market in terms of unit shipments, accounting for 19.4% of all units shipped during the quarter.
Top 5 Companies, Revenue4Q18 (Revenues are in US$ Millions) | |||||
Company | 4Q18 Revenue | 4Q18 Share | 4Q17 Revenue | 4Q17 Share | Growth |
T1. Dell | $4,426.2 | 18.7% | $3,677.2 | 17.5% | 20.4% |
T1. HPE | $4,199.8 | 17.8% | $3,801.9 | 18.1% | 10.5% |
3. IBM | $1,951.0 | 8.3% | $2,652.9 | 12.8% | -27.6% |
T4. Inspur | $1,548.8 | 6.6% | $907.2 | 4.3% | 70.7% |
T4. Lenovo | $1,458.7 | 6.2% | $1,090.0 | 5.2% | 33.8% |
ODM Direct | $4,736.2 | 20.1% | $4,245.4 | 20.2% | 11.6% |
Rest of Market | $5,294.3 | 22.4% | $4,566.1 | 21.8% | 15.9% |
Total | $23,615.0 | 100% | $20,980.7 | 100% | 12.6% |
Top 5 Companies, Shipments 4Q18 (Shipments are in thousands) | |||||
Company | 4Q18 Shipments | 4Q18 Share | 4Q17 Shipments | 4Q17 Share | Growth |
1. Dell | 580.6 | 19.4% | 582.5 | 20.4% | -0.3% |
2. HPE | 473.8 | 15.8% | 483.7 | 17.0% | -2.0% |
3. Inspur | 247.6 | 8.3% | 182.4 | 6.4% | 35.7% |
T4. Huawei | 211.6 | 7.1% | 166.4 | 5.8% | 27.2% |
T4. Lenovo | 190.7 | 6.4% | 181.6 | 6.4% | 5.0% |
ODM Direct | 695.9 | 23.3% | 653.0 | 22.9% | 6.6% |
Rest of Market | 592.8 | 19.8% | 602.1 | 21.1% | -1.5% |
Total | 2,993.0 | 100% | 2,851.6 | 100% | 5.0% |
On a geographic basis, Asia/Pacific (excluding Japan) was the fastest growing region in 4Q18 with 25.5% growth. Latin America grew 15.4% during the quarter, while the Europe, the Middle East and Africa (EMEA) region grew 15.2% on aggregate. Demand for x86 servers increased 18.7% in 4Q18 to $21.1 billion in revenue. Non-x86 servers contracted 21.6% year over year to $2.5 billion.