Bank of Cyprus Chooses IBM for Digital Transformation

Bank of Cyprus Chooses IBM for Digital Transformation
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IBM announced that it has been selected as the strategic partner of Bank of Cyprus, the leading banking and financial services Group in Cyprus, for the implementation of the Bank's Digital Transformation.

Bank of Cyprus provides a wide range of financial products and services to individuals and businesses, holding significant market shares across all business segments. The Bank is committed to implementing a modernization agenda that is designed to transform its business model to ensure that it can compete efficiently and better serve the needs of its customers. To facilitate momentum in delivering these changes through an accelerated multi-year Digital Transformation Program, Bank of Cyprus has selected IBM as a strategic partner.

The Bank’s Digital Transformation Program is designed to create a more modern and efficient IT platform, supported by streamlined processes. Improving the customer experience through visible and positive changes to how the Bank interacts with its customers is a key deliverable for this program.

Bank is leveraging IBM's expertise to implement an enterprise wide process re-engineering program, digitizing and automating processes with a goal to achieve significant efficiencies while directing routine customer interactions to digital channels. The Bank will utilize IBM iX capabilities to launch a large scale redesign of its digital channels, with an initial focus on mobile, enriching its technological capabilities so as to support the revamping of the physical branch network and creating at every level of interaction an omni-channel personalized experience to clients. They will optimize existing IT infrastructure, enhance standardization and automation, streamline its internal IT systems and Service Management processes and introduce foundational big data and analytics capabilities.

As part of the Digital Transformation Program, IBM and Bank of Cyprus will also establish a joint Digital Factory that will serve as a vertical, agile delivery function, hosting emerging technology skills and leveraging DevOps tools and methodologies. Additionally, two companies will also establish a Joint Innovation Capability, dedicated to innovation, concept and prototype development, that will continuously fuel the Bank's Digital Transformation Program with new and emerging technology.