CaixaBank Teams with IBM Services

CaixaBank, a financial institution working in Spain and Portugal, has announced an agreement with IBM Services. This collaboration should help them to accelerate their hybrid cloud journey and continue their work to increase the bank's capability to develop innovative, digital-first solutions to enhance client experiences.

CaixaBank will leverage Cloud Pak for Applications running on Red Hat OpenShift to manage workloads and applications across its overall cloud infrastructure. The bank also agreed to continue to work with IBM in their joint innovation center to apply advanced technologies like AI, and additionally explore quantum computing and blockchain solutions.

The companies will continue to seek to co-create new solutions for the banking industry with a goal to help quickly process a large number of transactions in an open, secure and scalable environment while delivering improved customer experiences. CaixaBank is Spain's leading digital financial services provider and one of the pioneering banks in the application of AI for financial services, developing one of the first virtual banking assistants created in Europe.

Built with IBM Watson, the AI-based virtual assistant manages more than 1.5 million client conversations each month, handling a spectrum of tasks such as helping bank employees quickly obtain relevant detailed information about new client offerings and quickly assisting mobile customers via chat with day-to-day queries. This approach frees up employee time to focus on serving customers. IBM has been a strategic technology provider for CaixaBank since 2011.

"Our company, the leader in digital customers in Spain, has renewed our relationship with IBM to allow us to continue innovating and transforming the way we interact with our customers," said Gonzalo Gortázar, CaixaBank's CEO. "By strengthening and expanding the collaboration with a company that is a global model in innovation for the finance industry, we will accelerate, even further, our digital capabilities to continue developing innovative projects and services.

"We are pleased to be on this digital transformation journey with CaixaBank, an innovation leader in the banking industry," said Juan Zufiria, Senior Vice President, Global Technology Services. "With this collaboration, we are laying the foundation to build a model, not just for CaixaBank and its millions of customers, but also for the future of the industry.