GTAA Founding Parties to Develop Multi-Lingual LLMs

SK Telecom, Deutsche Telekom, e&, Singtel, and SoftBank, the founding parties of the Global Telco AI Alliance (GTAA), signed a Joint Venture agreement at TM Forum's DTW24-Ignite. This follows the announcement by the GTAA at MWC Barcelona 2024 to establish a Joint Venture and marks the founding parties’ commitment to co-develop and launch multilingual Large Language Models (Telco LLM) specifically tailored to the needs of telecom companies through the JV.

As announced earlier this year, the JV will see equal investments from the founding parties to support its initial working capital requirements to develop the Telco LLM that will aim to help telcos improve their customer interactions via digital assistants and other innovative AI solutions. The JV will look at deploying innovative AI applications tailored to the needs of the founding parties in their respective markets, enabling them to reach a global customer base of approximately 1.3 billion across 50 countries. The Telco LLM will be multilingual including; Korean, English, German, Arabic, and Bahasa among other languages. The launch of the JV is subject to customary regulatory approvals.

The second Global Telco AI Roundtable (GTAR) was also held at DTW24, reaffirming the GTAA’s dedication to driving innovation and collaboration in the telecoms industry. The GTAR highlighted the key progress achieved by the GTAA, as well as the AI governance systems and AI use cases reshaping the telecom landscape. Founding parties showcased potential applications of an LLM for telco, focusing on contact center and infrastructure use cases. They demonstrated how a fine-tuned LLM can enhance contact center operations by generating real-time reference answers for agents during calls and automatically handling post-call tasks. They also illustrated the model's ability to provide answers to infrastructure operators' questions, streamlining their workflows.