Infobip Partners with Span to Enhance its Customer Engagement Offering
Infobip, the global cloud communications platform, announced a partnership with Span, the IT company providing professional services and technical support to business users and enterprises across the globe, as they look to advance information systems. The partnership will enable Span to build connected customer experiences across all stages of the customer journey through Infobip’s entire customer engagement and experience portfolio Moments, Conversations and Answers.
Span’s business services and solutions, which include Cyber Security, Cloud Services, Identity Management and Customer Relationship Management solutions for enterprises, are used by some of the largest global companies. Via Infobip’s complete SaaS portfolio, Span will now offer a complete communications platform over the largest range of programmable channels. This means brands can connect all customer data onto a single platform and interact with consumers over multiple channels including email and SMS. It will also enable Span and Infobip to target and onboard new customers looking to accelerate digital transformation.
“Keeping communications synched across multiple channels is no longer a “nice to have”, it’s a necessity, especially when it comes to championing brand loyalty. Infobip’s entire solutions stack enables us to deliver messages on the widest range of channels available for today’s modern consumer, which is why we’re delighted to have joined forces to provide our customers’ customers with the best digital experience possible,” said Mihaela Trbojević, Solution Sales Manager, Span.
“Today, there isn’t an organization out there that isn’t on a digital transformation journey. That’s why we believe technology companies should combine expertise to bring the best communications solutions to customers and accelerate business change. A smart, personalized omnichannel approach using multiple communications channels truly elevates a business’ customer experience. We couldn’t be more excited to be joining forces with IT experts like Span to deliver this,” added Aleksandar Daic, Strategic Accounts and Partnerships Manager at Infobip.