Microsoft and ServiceNow Announce Strategic Partnership

Microsoft and ServiceNow announced a strategic partnership intended to enhance the integration and optimization of the companies’ products, platform and cloud capabilities. Through this expanded partnership, the companies will enable enterprise customers in certain highly regulated industries and government customers to accelerate digital transformation.

For the first time, ServiceNow will house its full SaaS experience on Azure in addition to its own private cloud. The expanded partnership will elevate ServiceNow to one of Microsoft’s strategic partners in its Global ISV Strategic Alliance Portfolio.

“There is an enormous opportunity for customers, including in the public sector, to apply the power of the cloud to become more efficient and responsive,“ said Satya Nadella, CEO of Microsoft. “Our partnership combines ServiceNow’s expertise in digital workflows with Azure, our trusted cloud, so that customers can accelerate their digital transformation, while meeting their security and compliance needs.“

“Expanding our strategic global relationship with Microsoft enables ServiceNow to more fully leverage and integrate our platform and products with Microsoft’s leading enterprise technology and capabilities,“ said John Donahoe, president and CEO of ServiceNow. “Together, ServiceNow and Microsoft will help our enterprise and government customers accelerate their digital transformation, creating great experiences and unlocking productivity.“

The expanded agreement builds on a partnership announced last fall by Microsoft and ServiceNow. ServiceNow will use Azure Cloud as part of its preferred cloud platform for certain highly regulated industries, benefiting from Microsoft’s deep expertise in data protection, security, and privacy, including the most comprehensive set of compliance offerings of any cloud service provider. ServiceNow will first be available through Azure Regions in Australia and Azure Government in the U.S.

As part of a separate transaction, Microsoft will implement ServiceNow’s IT & Employee Experience workflow products across its own business to improve operations, enhance employee experiences, and deliver stronger business outcomes. With ServiceNow, Microsoft will bring even more digital workflows into its organization, so employees can spend less time on manual tasks.