Salesforce Ranked First in CRM Market Share for Eighth Consecutive Year

For the eighth consecutive year, Salesforce has been ranked as the number one CRM provider, according to IDC. The company said in a statement that it continues to grow its overall market share position and increase revenue year after year, contributing to its top ranking.

“Now more than ever, organizations of all sizes and industries need a trusted partner to help them navigate this digital-first world,“ said Bill Patterson, EVP & GM for CRM Applications at Salesforce. “The most recent IDC numbers highlight how more companies are turning to Salesforce as their trusted enterprise every year. And, with the combined power of Salesforce and Slack, every company can build a digital HQ to connect their employees, customers, and partners and drive success from anywhere.“

Additionally, the data shows Salesforce with a leading market share in IDC’s segments for sales applications, customer service applications, marketing applications, model-driven application platforms, and enterprise community applications. In addition to being the top CRM provider worldwide, Salesforce is also the market share leader for CRM in North America, Western Europe, Latin America, and Asia-Pacific (including Japan).