Nuance and Microsoft Partner to Transform the Doctor-Patient Experience

Nuance and Microsoft Partner to Transform the Doctor-Patient Experience

Foto: Depositphotos

Nuance and Microsoft announced they have joined forces to help transform healthcare delivery for a more sustainable future. Together, the companies will accelerate the delivery of ambient clinical intelligence (ACI) technologies that will power the exam room of the future where clinical documentation writes itself.

The partnership brings together leading technologies from both companies. Nuance’s healthcare-optimized speech recognition and processing solutions such as its Dragon Medical platform already used by more than 500,000 physicians worldwide; advanced conversational AI for ambient clinical documentation and decision support; voice biometrics; and specialized ambient sensing hardware. Microsoft Azure, Azure AI and Project EmpowerMD Intelligent Scribe Service backed with advanced conversational AI and natural language understanding.

“The Microsoft partnership will accelerate our ability to solve for healthcare’s most pressing challenges together,” said Mark Benjamin, Nuance CEO. “The ambient technologies we will jointly deliver can improve productivity and professional satisfaction, while empowering doctors to focus on what they do best: take care of patients.”

“We have an incredible opportunity to use advances in cloud and AI technology to transform healthcare delivery. Together with Nuance, we will apply the power of Azure and Azure AI to this challenge, with the aim of improving the day-to-day life of firstline healthcare workers everywhere so they can provide better care,” said Microsoft CEO, Satya Nadella.

Working in tandem with long-term electronic health record (EHR) partners to develop the technology, ACI will deliver a seamless and engaging interaction between clinicians and patients. Through patient consent, ACI will synthesize patient-clinician conversations, integrate that data with contextual information from the EHR, and auto-populate the patient’s medical record in the system.

The companies will expand upon Nuance’s early success with ACI and expect to introduce the technology to an initial set of physician specialties in early 2020. Built on Microsoft Azure, this new technology will marry the two companies’ strengths in developing ambient sensing and conversational AI solutions, including ambient listening, wake-up word, voice biometrics, signal enhancement, document summarization, natural language understanding, clinical intelligence and text-to-speech.

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