Cloud Office Has Hit Mainstream Adoption in Government Agencies

Cloud Office Has Hit Mainstream Adoption in Government Agencies

Foto: Fotolia

Cloud office is the only technology to enter the Plateau of Productivity in the 2019 Hype Cycle for Digital Government Technology, according to Gartner. The Plateau of Productivity highlights technologies that are hitting mainstream adoption within organizations.

“Cloud office penetration has passed 50% across organizations and adoption among government agencies in particular is growing strongly,” said Jeffrey Mann, research vice president at Gartner. “Cloud office has become an accepted cornerstone of most government agencies’ collaboration and communications infrastructure strategies.”

Government agencies are moving rapidly to adopt cloud-office platforms because of the desire to consolidate collaboration environments, reduce costs, redeploy IT staff, drive simplicity and provide more functionality to users more quickly. Cloud office makes the introduction of capabilities including everyday AI, mobile collaboration, collaborative content authoring and workstream collaboration part of the mainstream.

In parallel, cloud services for government, positioned in the Slope of Enlightenment, will have a transformational business impact in less than two years. “Government agencies acknowledge that public cloud is secure, and some are even making plans to adopt public cloud across protected, secret domains. But the majority remain in private clouds,” said Neville Cannon, senior research director at Gartner.

Digital government technology platforms (DGTPs) will have a transformational impact on businesses in the next two to five years. “Digital technology platforms are emerging across government agencies as they allow governments to retire legacy systems and infrastructure and therefore achieve greater economies of scale,” said Alia Mendonsa, senior research director at Gartner. “They also provide secure, automated citizen-centric digital government services for all types of services such as appointments, payments and eligibility for benefits.”

Gartner analysts said that DGTPs will continue penetration across governments as they offer enterprise solutions that support development of sustainable and scalable digital government services. Current examples include the Australian Government’s Digital Marketplace, where government agencies can do business with sellers of digital services, and The State of Ohio’s InnovateOhio platform, which provides services and capabilities that enable state agencies to become more customer-centric and data-driven.

More from category

Device Shipments Will Decline 14 Percent in 2020 Due to Coronavirus Impact

Device Shipments Will Decline 14 Percent in 2020 Due to Coronavirus Impact

27 May 2020 comment

Global shipments of devices (PCs, tablets and mobile phones) are on pace to decline 13.6% in 2020, totaling 1.9 billion units, according to Gartner.

IoT Connections Will Reach 83 Billion by 2024

IoT Connections Will Reach 83 Billion by 2024

26 May 2020 comment

A new study from Juniper Research found that the total number of IoT connections will reach 83 billion by 2024, rising from 35 billion connections in 2020.

Strongest Demand for AI Talent Comes from Non-IT Departments

Strongest Demand for AI Talent Comes from Non-IT Departments

26 May 2020 comment

For the past four years, the strongest demand for talent with AI skills has not come from the IT department, but rather, from other business units in the organization, according to Gartner.