PC Market Returns to Growth in 1Q24
Global PC shipments grew around 3% YoY in 1Q24 after eight consecutive quarters of declines due to demand slowdown and inventory correction, according to Counterpoint Research.
Customer data platform providers will generate $6 billion globally by 2027, rising from $1.7 billion in 2022; representing a growth of 250%, according to Juniper Research. The introduction of AI-based services will be key to unifying multiple data sources on a single platform; reducing siloed data and centralizing enterprise access to customer data.
Customer data platforms are used to gain insight into customer preferences through collecting and extrapolating data on transactions, browsing history, and other online information. The new research urges customer data platforms to increase the breadth of integrations with third‑party vendors, such as relationship management platforms, for greater access to user data. It highlighted the ability of customer data platforms to merge different data sources using AI as critical to unlocking more granular user insights to inform highly targeted marketing campaigns, enable greater personalization, and increase return on advertising spend.
The research assessed leading customer data platforms in the market; evaluating them on key factors, such as product offerings, partnerships, and innovation. The top 3 vendors are Oracle, Salesforce, and Adobe. “The breadth of high-value services supported by Oracle's Unity CDP, including real-time management of data, ability to unify data sources, and predictive analytics, is key to differentiating the platform from its competition. As a result, we expect Oracle's Unity CDP to be in high demand for personalization services,“ said co-author Charles Bowman.
In addition, the report predicts that the retail and eCommerce sector will represent 35% of global customer data platform revenue in 2022, as online competition drives enterprise requirements for in‑depth customer insights. In turn, the report urges customer data platform providers to develop new services that cater to online retailers and recommends that investment be focused on creating more efficient personalization services.
Više vijesti iz kategorije
Worldwide IT Spending to Grow Eight Percent in 2024
Worldwide IT spending is expected to total $5.06 trillion in 2024, an increase of 8% from 2023, according to the latest forecast by Gartner.
European Security Spending Will Grow at Double Digits in 2024
According to the IDC study, European security spending will grow by 12.3% in 2024, marking another year of strong momentum with double-digit growth.
