New Research Reveals Paradigm Shift in Customer Experience
New research from Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact on how people and brands interact.
By 2025, half of cloud data centers will deploy advanced robots with AI and machine learning capabilities, resulting in 30% higher operating efficiency, according to Gartner.
“The gap between growing server and storage volumes at data centers, and the number of capable works to manage them all is expanding,“ said Sid Nag, research vice president at Gartner. “The risk of doing nothing to address these shortcomings is significant for enterprises. Datacenter operations will only increase in complexity as organizations move more diverse workloads to the cloud, and as the cloud becomes the platform for a combinatorial use of additional technologies such as edge and 5G, to name a few.“
The majority of the work that takes place in a data center is tedious, complex, and repetitive. Examples include capacity planning, rightsizing virtual machine and container environments, or guaranteeing the efficient use of resources to avoid “cloud waste“ for enterprises and their buyers. These are all areas where robots excel. “Data centers are an ideal sector to pair robots and AI to deliver a more secure, accurate, and efficient environment that requires much less human intervention,“ said Nag.
There are four areas in which robots will be the most impactful to automating data centers over the next five years:
“While robots have already been leveraged across industries such as automotive and manufacturing, opportunities across data centers have been overlooked,“ said Nag. “IT leaders can steer the intelligent automation of cloud data center operations and processes to create key differentiators for their enterprises, such as increased uptime and meeting SLAs for their cloud offerings, which will become more of a reality through the use of robots.“