Combis project managers working within the PMO are responsible for the company's largest and most complex deliveries. On an individual project, the project manager is accountable for the plan, deadlines, resources, risks, and communication with the client, while the technical lead is responsible for implementing and verifying the solution. At the organisational level, the PMO develops the methodology, assigns project managers to complex projects and checks that the agreed rules are followed. Performance is measured through key project milestones, person-days spent, financial results, and the quality of documentation, testing and handover. Its particular value becomes apparent when a risk is identified early enough to adjust the plan or priorities, or to involve those authorised to make a decision. A major infrastructure project she cites was completed within the agreed deadline and budget despite incomplete documentation and decisions that depended on the client. Lessons learned from projects are subsequently analysed and used to improve the methodology, processes and day-to-day work. Ivana Skočanić, Project Manager in Combis's Project Management Office, discusses the division of responsibilities, performance measurement and the sharing of experience with ICTbusiness Media – ICTbusiness.info.

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