Deutsche Telekom assures Corporate IP Broadband with MYCOM OSI

MYCOM OSI, the leading independent provider of Assurance, Automation and Analytics solutions to the world’s largest Communications Service Providers (CSPs), announced that Deutsche Telekom has deployed their digital Service Quality Management (SQM) solution to assure its next generation corporate broadband service.

Deutsche Telekom is one of the largest CSPs in Germany with 40 million mobile and 20 million fixed subscribers, in addition to providing fixed broadband to more than 12 million corporate business customers. It differentiates on network quality as a strategic objective and has received multiple awards for being the best network across mobile and fixed domains.

Deutsche Telekom offers a corporate EVPL (Ethernet Virtual Private Line) service to enterprise customers, using its state-of-the-art next generation All-IP broadband network. As such, it required the highest Quality of Service in the market to differentiate its offering and be recognised as the most competitive provider.

To achieve this, Deutsche Telecom needed a solution that could assure the overall and individual services of corporate customers and enable it to achieve SLA (Service Level Agreement) targets, proactively manage customer impacts and support rapid issue resolution.

In addition, Deutsche Telekom required the ability to prioritize incident management based on customer service plans and differentiated quality-of-service profiles, have near real-time EVPL service status visibility across its network and provide first level issue isolation and probable cause detection.

Deutsche Telekom had previously investigated leading SQM systems in the market but these had failed to scale to the volumes required and struggled with the complexity of integrating in to Deutsche Telekom’s All-IP network architecture and operational support systems.