Vero Transforms Customer Experience with Infobip’s Platform

Infobip has partnered with Vero, one of Brazil’s largest telecommunications companies, to strengthen customer engagement for the Internet Service Provider. The partnership has strengthened Vero’s national expansion and achieved a 16x return on investment.

Infobip’s omnichannel communications platform enabled Vero to digitalize critical customer journeys, including notifications, scheduling, self-service, and payments. Unified campaigns across SMS and WhatsApp created a seamless customer experience while significantly improving operational efficiency and reducing costs.  Alongside a 16x return on investment, the partnership also delivered estimated annual savings of BRL 500,000, including BRL 110,000 in call center costs. Debt collection returns increased by 194%, and invoice resending dropped by 65% within three months.

“With a clear purpose, Vero delivers high-quality internet, with 100% fiber optic technology, to cities in the interior of Brazil, aiming to be an operator “the size of each customer’s world.” The company focuses on providing a truly stable, fast connection, prioritizing close, efficient customer service to stand out from major operators. That’s why we needed a communication platform that met our high service standards. Infobip helped us digitize customer interactions on a large scale, from billing to technical support, providing a 16x return on investment and strengthening our ability to serve residential and commercial customers throughout Brazil,” said Eduardo Vale, CIO at Vero.

“This partnership shows how telecom providers can unlock measurable value by combining our SaaS solutions with Network APIs. Vero’s success highlights the power of our one-stop omnichannel platform that includes WhatsApp, automation, and data-driven engagement to improve efficiency and customer outcomes,” added Janeth Rodriguez, VP of Revenue for LATAM at Infobip.