Ericsson Launches New AI-Powered Network Services

Ericsson Launches New AI-Powered Network Services

Ericsson has launched two new AI-powered offerings in its Network Services portfolio that enable communications service providers to secure always-on networks and deliver optimal user experiences. The two new portfolio additions, Network Intelligence and Omni Network Channel, employ AI, automation and predictive analytics to address the complex reality faced by communications service providers.

Network Intelligence is an AI-driven preemptive support service that allows issues to be identified and resolved before they impact network performance. The service prevents critical outages and delivers the network stability needed for service continuity and optimal end-to-end performance. Ericsson research shows that Network Intelligence reduces critical incidents by up to 35 percent by carrying out selective data collection, and automatically resolves issues within an average of five minutes from data collection.

Omni Network Channel is a unified digital workspace for interaction between the communications service provider and Ericsson, providing easy navigation, self-help and smooth collaboration. The workspace enhances network performance and consumer satisfaction through faster resolution of both the communications service provider and Ericsson operations’ issues. It also facilitates the adoption of new technologies such as 5G and supports communications service providers with the competence development of their personnel.

"Our core value is ‘Technology enhanced by people’ where people, framework and technology are our main assets. These new offerings are all about putting the service provider in the center by enabling self-help as well as smooth collaboration, co-creation, and easy access to data, all of which will help secure an always-on network experience," said Roger O’ Hargan, Head of Service Area Networks.

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