Moving to Telecom SaaS Services Can Cut IT Costs by Quarter

Moving to Telecom SaaS Services Can Cut IT Costs by Quarter

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Communication service providers (CSPs) can realize IT cost savings of approximately 25% over five years by adopting telecom services delivered through a Software-as-a-Service (SaaS) model, according to research from Analysys Mason. The projected reduction compares to the cost of the traditional on-premise model of software delivery and consumption, which entails CSPs having to buy, manage, and maintain their complex hardware and software infrastructure.

While market perceptions exist of telecom SaaS services having higher long-term costs due to recurring monthly subscriptions, Analysys Mason said those perceptions did not typically take into account the full extent of potential benefits of using SaaS services, including lower initial investment and always have the latest software and technology. In the case of the on-premise model, CSPs often have to buy data center resources every five years or so and use IT consultants regularly to manage their elaborate IT environments.

“Care, therefore, should be taken to compare not just the licensing costs for various deployments, but also the costs associated with end-of-life upgrades, staffing, and maintenance to understand the full range of cost savings that can be achieved by using a SaaS-based deployment,” Analysys Mason said. “CSPs may gain more benefit by outsourcing the responsibility of a deployment’s maintenance to a vendor, thereby enabling internal staff to focus on improving revenue generation. This also means that resources that would have otherwise been spent on hardware can be spent elsewhere.”

In producing its report, Analysys Mason said it considered cost-saving benefits related to reliability, time-to-market, scalability, staff training, updates and upgrades, maintenance, IT hardware reduction, security; as well as the improved potential for revenue generation tied to enhanced reliability, time-to-market, and updates and software upgrades from the use of SaaS services. CSP spending on SaaS has increased in recent years, accounting for 5% of CSPs’ operational expenditure in 2019, according to Analysys Mason. That is expected to rise to 11% by 2023, as CSPs continue to execute digital transformation projects.

“As this research shows, there are many factors that CSPs need to weigh when looking at the increasingly attractive option of adopting new capabilities through a SaaS model. In many scenarios, the long-term software costs associated with SaaS can be outweighed when CSPs consider the significant savings that are possible in other areas, as well as reduced time to value for the creation of new services. Long-standing CSP pain points are also avoided: no more having to plan how data center resources, testing of changes and right scaling of hardware to best meet capacity needs; these all fall to the SaaS vendor,” said Justin van der Lande, Research Director at Analysys Mason.

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