Retail Outpaces Finance and Healthcare in EMEA AI Success

Research from Lenovo reveals that 96% of retail sector AI deployments are meeting or exceeding expectations – outpacing other industries. While finance and healthcare are investing heavily, their results show mixed returns, highlighting sharp differences in how AI is being applied across sectors. The CIO Playbook 2025, a Lenovo study of EMEA IT leaders in partnership with IDC, reveals significantly different attitudes, investment strategies, and outcomes across the Healthcare, Retail, Banking, Financial Services & Insurance (BFSI) industries. 

Of all the sectors analyzed, BFSI stands out for its caution. Potentially reflecting the highly regulated nature of the industry, only 7% of organisations have adopted AI, and just 38% of AI budgets were allocated to GenAI in 2025, the lowest across all sectors surveyed. While the industry is taking a necessarily measured approach to innovation, the strategy appears to be paying dividends. BFSI companies reported the highest rate of AI projects exceeding expectations (33%), suggesting that when AI is deployed, it’s well-aligned with specific needs and workloads. A similar pattern is visible in Retail, where 61% of organisations are still in the pilot phase. Despite below-average projected spending growth (97%), the sector reported a remarkable 96% of AI deployments to date either meeting or exceeding expectations, the highest combined satisfaction score among all industries surveyed.

In contrast, the healthcare sector is moving quickly to catch up, planning a 169% increase in AI spending over 2025, the largest increase of any industry. But spending doesn’t directly translate to success. Healthcare currently has the lowest AI adoption rate and the highest proportion of organisations reporting that AI fell short of expectations. This disconnect suggests that, while the industry is investing heavily, it may lack the internal expertise or strategy needed to implement AI effectively and may require stronger external support and guidance to ensure success.

“These findings confirm that there’s no one-size-fits-all approach to AI,” said Simone Larsson, Head of Enterprise AI at Lenovo. “Whether businesses are looking to take a bold leap with AI or a more measured step-by-step approach, every industry faces unique challenges and opportunities. Regardless of these factors, identification of business challenges and opportunity areas followed by the development of a robust plan provides a foundation on which to build a successful AI deployment.”