Infobip and Vecindapp Integrate Call Link

Infobip announced a new success case with the integration of Call Link with Vecindapp. It is an innovative software in digitized property complex management in Colombia, with a strong presence in residential complexes across the country.

With the advent of Infobip’s Call Link, the software has redefined communication between residents and staff in property complexes. It is streamlining information exchange through mobile phones, ensuring strict user privacy, and unparalleled convenience, and positively impacting operational costs by reducing installation, infrastructure, and maintenance expenses.

”Call Link revolutionizes live video and audio support, reflecting our unwavering commitment to a comprehensive video platform. Industry leaders like Vecindapp are showcasing innovative use cases, breaking barriers in technology access for the building services sector. Our dedication is clear: eliminate costs and enhance resident experiences through seamless integration,” said Krešo Žmak, VP of Products at Infobip.

With Call Link, users interact remotely with their residential complexes, send requests via WhatsApp chatbot or SMS, and receive instant calls back from the reception staff, always ensuring that their personal data – phone numbers – are protected, without the risk of being viewed by other residents or staff members, a priority in communication digitization processes, thanks to its integration via API.

Call Link technology operates through Web Real-Time Communication (WebRTC), ensuring quick implementation and development, that can be configured via API or Portal where no technical effort is required. Regarding costs, residential complexes and buildings achieve significant savings in installation, wiring, and maintenance as Vecindapp doesn’t require physical infrastructure. All that’s needed is a stable Wi-Fi connection and users’ mobile phones. Thus, with Infobip’s Call Link active in Vecindapp, the maintenance cost that typically occurs every 5 years is reduced by 95%.

“Thanks to Infobip, we were able to address one of our constant needs requested by our clients without having to invest months in development and testing to validate the solution. Just a couple of configurations and the use of the channels that Infobip makes available to us were the key to serving our customers efficiently, securely, and without excessive costs,” said Sergio Ríos Giraldo, Co-Founder of Vecindapp.