Nokia announced the launch of AVA Customer and Mobile Network Insights. It is a cloud-native analytics software solution that simplifies the collection and analysis of 5G network data to provide communication service providers with stronger and more cost-effective analytical capabilities.

The solution delivers “intelligence everywhere” through AI and machine learning tools that support intelligent and automated decision-making based on correlated reports generated from data across 5G networks. It leverages Nokia’s experience in analytics that enables CSP efforts to increase operational efficiency, improve network performance, and boost customer experience. It is built on Nokia’s AVA Open Analytics Framework, a data mesh architecture that facilitates the creation of data products that can be exposed via open APIs for improved collaboration and co-creation with CSPs and their partners.

“AI and analytics can solve the challenge of fragmented data scattered across CSP networks. Nokia AVA provides a unified language to facilitate collaboration between network operations, engineering, and customer care teams. Actionable insights enable CSPs to optimize network performance and customer experience,” said Roz Roseboro, Principal Analyst of Omdia.

“AVA Customer and Mobile Network Insights give CSPs the type of deep intelligence they require to ensure they are getting the most out of their networks and meeting their customer needs. We live in a complex multivendor environment and this solution provides real-time actionable insights that enable CSP’s teams to proactively manage this complexity. We look forward to assisting our customers to navigate these challenges and to help deliver superb customer experience to their customers,” said Hamdy Farid, Senior Vice President for Business Applications at Nokia.