Human-Centered IT Support is Key to Employee Satisfaction and Productivity

Nine in ten employees (87%) recognize that AI has a positive role to play in helping them stay productive, while eight in ten (81%) prefer a blend of AI and human interaction, according to Lenovo. The new global study reveals that a majority of 12,000 employees surveyed (91%) believe they would be more productive if their IT issues at work were resolved quickly and effectively.

Another 74% say poor IT support has decreased their motivation at work. Results show an efficient and effective IT support system needs to be in place to power today’s hybrid workforce. Survey respondents see the key benefits of AI-powered IT being issue resolution with minimum disruption where AI can identify and resolve IT-related issues automatically, and enabling 24/7 support even during weekends and holidays.

“As workplaces have evolved with the rise of hybrid work, IT support for employees clearly hasn’t kept pace. With the growing adoption of cloud services, digital intelligence, and the metaverse, organizations’ IT environments are only going to become more complex, so effective IT support will become even more essential to employee experience and morale,“ said John Stamer, Vice President, and General Manager, Global Product Services at Lenovo.

“The mandates of CIOs to drive enterprise transformation have never been more urgent. IT departments need to deliver on employees’ experience of IT, every single day. So, in addition to being an increasingly trusted partner in intelligent transformation, we’re also incredibly focused on delivering practical innovation,“ concluded Stamer.