What´s Hot This Black Friday
Black Friday is the biggest shopping event of the year for tech and durables in many countries, particularly Europe and the Americas. Last year sales grew 12 percent, and although GfK does not expect the same growth in 2020, they are predicting a strong week of promotions and sales.
With consumers lives centered firmly around the home at the moment, IT and office products continue to be in demand. This is also true for appliances that make life more bearable, whether that´s working, entertainment or domestic activities like cooking and cleaning. GfK expects the value of the Technical Consumer Goods (TCG) market to remain at last year’s level. For 2020, such 0 percent “growth” equals an estimated market value of 1.0 trillion EUR, including North America.
As we enter the peak retail season with many markets once again in lockdown, manufacturers, retailers and brands in the tech and durables sectors are facing a make or break Black Friday week. “More than any other Black Friday in memory, the product itself rather than the offer or price is the most important deciding factor for consumers. COVID-19 has shifted shoppers buying intentions from ‘want’ to ‘need’” says Norbert Herzog, GfK expert for the Technical Consumer Goods industry.
“Of course, price is still important but as demand exceeds supply in several sectors promotions may not be as attractive this Black Friday. But with many consumers either already in, or anticipating further lockdowns, this is going to be a busy year-end peak season all round, with focus on practical solutions and appliances that make life in the same four walls more bearable, whether that’s working, entertainment or domestic activities like cooking and cleaning,” added Herzog.
Three trends that drive this year´s peak season are Work at home, Health, well-being and hygiene, and Eat at home. Of all purchasing trends, the “work at home” has been the most influential. Globally, seven in ten employed people and students worked from home at least once per week this summer, according to the GfK Consumer Life Global 2020 study. IT and office products, including computers will continue to be in demand as the world works and studies from home. Based on GfK’s Point of Sales data, a 15 percent annual value growth in unit sales is expected for this category this year.
There are 60 million computing devices sold every year in Europe, including CIS states, and in 2020 the market has grown by roughly 20 percent. This equals about just 4 percent of households purchasing an additional device this year, indicating the growth rate has quite a good chance to continue during this peak season and beyond. While monitors experienced a growth in terms of value of +34 percent, laptops (mobile computing) and headsets grew each by +31 percent from May to August 2020.
GfK expects smart watches, fitness trackers and healthy cooking appliances such as ovens with steam function or liquidizers to perform well this Black Friday and in the weeks running up to Christmas. In this year’s Consumer Life study, 49 percent of global respondents said they actively look for products or services that help them live a healthy lifestyle. The features of certain products may be the same as before, but manufacturers are altering their marketing messages in smart ways.
By virtue of people now spending their working time at home, they are also spending a lot more time eating and therefore cleaning at home. During the period May to July 2020, the main reopening phase for Europe and other parts of the world after the first wave of COVID-19, sales of kitchen machines more than doubled, in all countries except China. In the Consumer Life 2020 study, 69 percent of global consumers said they now cook for fun at home at least once a week, this is ten percentage points up compared to 2019. According to GfK Point of Sales data, kitchen machines grew in terms of volume by +99 percent between from May to August 2020. Food processors (+53 percent) and Espresso full automatic coffee machines (+39 percent) could also record a significant growth rate.
How, why and what consumers shop this Black Friday, Cyber Monday and Christmas will be somewhat different this year, as COVID-19 has accelerated the transition to digital lifestyles and forced those who would usually have visited a physical store to purchase online. For older generations that had hardly transacted on the internet previously, this was a vital inflection point that removed the barriers that have long prevented some people from changing their shopping habits.
According to the GfK Consumer Pulse Report two in five consumers stated that they have spent more time on the internet this year. Meanwhile GfK research shows that, in the first half of 2020, 48 percent of laptop shoppers in Britain researched products online only, compared with 29 percent who researched both online and offline and just 23 percent who researched in store only.