AMS Supports Apple Roadside Assistance via Satellite through Infobip

Infobip supports Apple’s Roadside Assistance via satellite feature through the Australian Motoring Service (AMS). The technology enables drivers with iPhone 14 or later to request help and text with AMS, even in areas without cellular coverage, marking a significant advancement in automotive safety and customer service in Australia.

According to the Australian Government, many parts of Australia’s regional and remote areas have no or poor mobile reception, which can make roadside assistance challenging. By leveraging Apple’s Roadside Assistance via satellite on Infobip’s Cloud Contact Center solution, AMS provides critical support to stranded motorists in remote locations, including isolated highways, national parks, and mountainous regions. Roadside Assistance via satellite includes alternative connectivity, precise location sharing, and text communication.

”At AMS, our priority is ensuring the safety and security of drivers across Australia. With Apple’s Roadside Assistance via satellite and Infobip, we can leap forward in fulfilling that mission. We’re at the forefront of roadside assistance and will continue working to protect our drivers,” said Rebecca Stenhouse, CEO at AMS.

”This integration demonstrates how innovation can overcome geographical barriers and increase driver safety when it matters most. By combining our robust messaging infrastructure with Apple’s Roadside Assistance via satellite feature, we’re giving AMS customers unparalleled peace of mind, no matter where their journeys take them,” added Harsha Solanki, VP & General Manager of Asia-Pacific at Infobip.