Overseas Express Reduced Customer Service Inquiries by 60 Percent
Through a collaboration with Infobip and Hrvatski Telekom, the logistics provider Overseas Express has successfully reduced its customer service inquiries by more than 60 percent.

Jio Platforms, AMD, Cisco, and Nokia launched the Open Telecom AI Platform. The project is designed to pioneer the use of AI across all network domains.
One of the goals is to create a central intelligence layer for telecom and digital services. The multi-domain intelligence framework will integrate AI and automation into every segment of network operations. The AI platform will be large language model (LLM) agnostic and use open APIs to optimize functionality and capabilities.
By collectively harnessing agentic AI and using LLMs, domain-specific SLMs, and machine learning techniques, the Telecom AI Platform is intended to enable end-to-end intelligence for network management and operations. The partners noted by combining shared elements, the platform provides improvements across network security and efficiency alongside a reduction in total cost of ownership. The companies each bring their specific expertise to the consortium across domains including RAN, routing, AI computing, and security.