GSMA and IBM to Help Telecoms to Prepare for AI Era

The GSMA partnered with IBM to support the adoption of GenAI solutions in telecoms. The adoption will run through the launch of two initiatives set up by the industry group designed to bridge skills gaps and drive use cases.

The GSMA stated it would work with IBM through a dedicated program, the first in a new series of courses developed by its advanced training arm to prepare telecoms leaders for the AI era. The training program was designed for telecoms executives and will equip GSMA members with skills and knowledge to effectively use GenAI using IBM’s AI and data platform watsonx.

Members will have access to IBM watsonx through the GSMA Foundry Generative AI program, which provides players with a platform to explore industry-specific use cases for the technology and ultimately improve cost leadership, and revenue growth and enhance customer experience. The two organizations believe GenAI holds tremendous potential to improve all manner of operations and customer engagement, including customer care, IT, and network optimization.

GSMA CTO Alex Sinclair said AI provides the telecoms industry and societies with huge opportunities, but added the technology must be democratized to ensure all parts of the connectivity industry benefit.

“Bringing operators access to AI tools and knowledge, alongside the necessary skills, access and training, is key to achieving this,” he added. GSMA Advance’s training courses span areas including AI, cybersecurity, spectrum policy, and GSMA Open Gateway.