AI Will Touch All IT Work by 2030

AI will touch all IT work by 2030, according to Gartner. The IT estate of 2030 will be powered by humans, amplified by AI, and orchestrated by the CIO.

By 2030, CIOs expect that 0% of IT work will be done by humans without AI, 75% will be done by humans augmented with AI, and 25% will be done by AI alone, according to a Gartner survey of over 700 CIOs conducted in July 2025. This means that organizations must balance AI readiness and human readiness to sustain value from AI.

“Gartner has been guiding CIOs and IT executives on their AI journeys for many years. In 2023, we showed them how to shape their AI ambition. Last year at IT Symposium/Xpo, we explained how to pace themselves in the AI outcomes race. This year, we’re mapping out the right path for them to take so they can go all-in on AI value,” said Gabriela Vogel, VP Analyst at Gartner.

“While not all AI is ready to deliver value, humans are even less ready to capture value,” said Rob O’Donohue, VP Analyst at Gartner. “AI readiness means AI can help you find value and effectively meet the needs of specific use cases. Human readiness is about whether you have the right workforce and organization to capture and sustain AI value.”

Gartner’s position is that AI’s impact on global jobs will be neutral through 2026. Gartner predicts that by 2028, AI will create more jobs than it destroys. “AI is not about job loss. It’s about workforce transformation. CIOs should start transforming their workforces by restraining new hiring (especially for roles involving low-complexity tasks) and by repositioning talent to new business areas that generate revenue,” said Vogel.

Restraining hiring will help to enhance productivity and optimize costs, but to capture new value, more needs to be done. The workforce needs to be able to work with AI in radically new ways. The skills they need are going to change. “AI will make some skills, such as summarization, information retrieval, and translation, less important, as AI is ready to automate or augment these tasks,” said O’Donohue. “But AI also creates a need for entirely new skills. These AI skills are fundamentally different from most skills. Where skills were traditionally about doing tasks better, AI skills are about making you better — a better motivator, a better thinker, and a better communicator.”

Analysts said organizations’ skills development plans should go beyond training people in new skills. If people rely too much on AI and stop using their core skills, skills atrophy can happen. Workers should be tested periodically to make sure they are retaining critical skills for important roles. Gartner concluded that AI readiness should be evaluated in terms of costs, technical capabilities, and vendors. In EMEA, 73% of CIOs reported that their organizations are breaking even or are losing money on their AI investments. For every AI tool organizations buy, they should anticipate 10 hidden costs plus the transition costs of training and change management. Organizations should conduct an analysis and decide which costs they’ll fund.

Some AI capabilities, such as search, content, and code generation and summarization, are ready. Other capabilities, such as AI accuracy and AI agents, are not. When considering AI accuracy and AI agents, organizations should pivot from conversational agents to decision-making agents, and most importantly, they should invest in AI agents that are experts. Determining the right vendor for an organization’s AI needs is dependent on the type of AI implementation.

“Following the Gartner Positioning System, organizations can seek to find, capture, and sustain AI value. If they are successful, they can transcend their limitations,” said Vogel. “AI creates shockwaves, which might turn a hospital into just a treatment center and might build an autonomous workforce for an autonomous business. But the real payoff comes when AI solutions are focused on improving the core competencies of an organization or solving impossible problems.”