Meta Under UK Investigation for Non-Compliance

The UK regulator Ofcom opened an investigation into possible non-compliance by Meta Platforms. It regards data provided by the company relating to WhatsApp as part of one of the regulator’s market reviews.

The regulator stated it issued Meta Platforms formal notices on 31 July 2024 and 19 June 2025, requiring information be provided on WhatsApp’s retail business messaging practices, as part of its Wholesale A2P SMS Termination Market review. Ofcom explained that it issued the company with notices as it is a provider of alternative business messaging services and required the provision of a range of data concerning Meta Platforms’ WhatsApp Business platform.

The available evidence suggests Meta may not have complied with certain requirements, in that some of the information provided may not have been complete and accurate. Ofcom said its investigation would determine if Meta Platforms had failed to comply with statutory requirements imposed by the notices.

The information gathered is a key part of Ofcom’s work and informs how it carries out certain statutory functions as a regulator, the regulator added. “It is therefore crucial that stakeholders provide accurate and complete information in a timely fashion.” In response, a Meta representative stated that the company takes its regulatory obligations seriously and dedicates significant resources to requests. Meta added that it will cooperate with the regulator.