FedEx and Microsoft Announce New Logistics Solution for e-Commerce

FedEx and Microsoft Announce New Logistics Solution for e-Commerce

FedEx and Microsoft announced the next solution as part of their multi-year collaboration to transform commerce, supply chains, and logistics. The companies will bring together FedEx network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” for retailers, merchants, and brands.

In a statement, companies said they share a vision for reimagining commerce experiences for businesses so they can offer their consumers more integrated ways to shop, and faster, more efficient deliveries. Together, FedEx and Microsoft are using tools like AI and ML to extrapolate new insights from the 17 million packages that pass through the FedEx network each day to help brands deliver improved customer experiences.

The companies announced plans to introduce a unique data integration coupling data insights from FedEx with Dynamics 365 Intelligent Order Management to help brands access new information and capabilities to better fulfill, ship, and service customer orders while easily integrating with their existing e-commerce platforms. This cross-platform approach helps brands deliver modern, high-value experiences directly to their customers including faster, more cost-effective delivery; near real-time delivery status communications; and convenient, frictionless returns with approximately 60,000 drop-off locations and printerless QR codes.

“Nearly two years ago we set out on a mission with Microsoft to transform the commerce ecosystem,” said Raj Subramaniam, president, and COO of FedEx. “In that time, we’ve made significant progress, leveraging Microsoft Azure technology with our FedEx Surround solution, which provides critical support in enabling advanced monitoring of time-sensitive priority shipments. This next phase of our collaboration will continue to connect the unmatched supply chain insights from the FedEx network with the Microsoft Cloud to improve e-commerce experiences for brands, merchants, and consumers.”

“More than ever, it’s clear just how critical having a resilient supply chain is for every organization’s success in the modern economy,” said Satya Nadella, chairman and CEO, Microsoft. “We’re bringing data and insights from the FedEx network together with the Microsoft Cloud, starting with Dynamics 365, to help organizations accelerate their digital transformation across their business operations so they can offer customers more integrated ways to shop, and faster, more efficient deliveries.”

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