Infobip Selects Clerk Chat as Voice AI Partner

Infobip has selected Clerk Chat as its top-tier Voice AI partner. This partnership will integrate Clerk Chat’s advanced conversational AI technology into Infobip’s global Voice infrastructure, which processes over 100 billion minutes of conversations annually across more than 195 countries.

The integration will enable enterprises to deliver seamless, intelligent voice interactions at unprecedented scale. It helps automate complex customer conversations while maintaining the human touch that drives meaningful engagement and satisfaction. 

”We’re entering a new era where conversational AI is not just about automation, it’s about creating genuinely helpful, contextually aware interactions that customers engage with. Clerk Chat’s sophisticated natural language processing and conversational intelligence complements our mission to make every customer touchpoint more meaningful and effective,” said Ervin Jagatić, Business Lead AI at Infobip.

The partnership has already had success with the NFL’s Los Angeles Rams. With Clerk Chat and Infobip, the team launched the 2025-2026 season schedule to more than 10,000 fans who could purchase game-day tickets all within one channel, where Infobip enabled RCS. The team saw 60% growth in ticket sales and a 70% lift in engagement compared to traditional SMS.

Infobip and Clerk Chat’s broader partnership addresses growing demand from enterprises for scalable voice solutions that can handle complex queries, provide personalized responses, and seamlessly integrate with existing customer service workflows. Early voice AI deployments have demonstrated remarkable results, including 87% reduction in average call resolution time, 94% customer satisfaction scores for AI-assisted interactions, 3x increase in first-call resolution rates, and a 60% decrease in agent workload for routine inquiries. Infobip will integrate Clerk Chat’s Voice AI technology across its comprehensive suite of solutions, including omnichannel messaging, contact centers, analytics and insights, as well as personalized marketing campaigns.

”Infobip’s global reach and deep understanding of customer communications make them the ideal partner for scaling our Voice AI innovations. Together, we’re not just improving call centers, we’re reimagining how businesses build relationships with their customers through every conversation,” stated Alexander Haque, Co-founder and CEO at Clerk Chat.